Product Area Lead Services

Let’s shine and make our support services better every day.
This is about happy customers, passionate employees, and an effective and efficient process. That’s what we work on within Product Area Services. With our Student and Employee Service Desk, Workplace Devices, Faculty supporters staffing our six hubs, and the Service Management team monitoring our overall LIS service level, we work every day on improving our IT support to the TU/e community.

LIS Services

Within LIS we work in product areas and we work according to dual management. There are 7 areas and every area has a product area lead and a competence manager. Within the area services there are +/- 35 employees divided over 4 teams and a lot of student assistants helping us in our day to day processes. The main challenges we face are the continuous improvement of our services, working in a more efficient way and translate the rapidly changing needs of our university into new solutions for tomorrow.

Job Description

• You are the connection between the strategic goals of TU/e, LIS, and our portfolio;
• You act as a business partner for the faculties and other service departments;
• You continuously seek the balance between the needs of our customers and stakeholders and the possibilities within our LIS portfolio;
• You challenge our teams to put the customer at the center and to adapt and improve our processes accordingly;
• You monitor the quality of our services together with the service manager and steer improvements;
• You work closely with the coordinators of the teams and the competence manager of this area;
• You help the area develop an agile mindset and corresponding ways of working;
• You are part of the LIS management team.

Job Requirements

• You have a higher professional (HBO) or academic (WO) level of working and thinking;
• You have experience in managing teams;
• You have an inspiring vision on customer service and value and the processes connected to them;
• You are a networker and connector and you can communicate at various levels;
• You have experience within an university context;
• You inspire others with your action-oriented mentality;
• You are proficient in both Dutch and English.

Conditions of Employment

An exciting position within an international yet personal university. You are right in the middle of the students, on a green campus within walking distance of the central station. Besides beautiful architecture, you will find varied workplaces and excellent sports facilities. We also offer you:

• A monthly salary of minimum €4.728,- to maximum €7.297,- for full-time employment, depending on your knowledge and experience (scale 11/12 collective labour agreement for Dutch Universities).
• In addition to vacation pay, a structural end-of-year bonus of 8.3%.
• A favorable arrangement for more holidays or a sabbatical.
• A selection model for additional fringe benefits.
• Working hours in consultation for an optimal work-life balance.
• Scope for your talent with advancement prospects and excellent development opportunities such as mentoring, workshops and coaching.
• Partially paid parental leave and reimbursement for commuting expenses, working from home and the internet.
• A generous employer contribution to the favorable ABP pension plan.

Here you can discover even more information about our conditions of employment. Build on your career at TU/e!

Information

To be able to adjust to our changing context, this role will start as a temporary position for at least one year. That makes it an excellent possibility as a first step into management experience on this level.

Do you recognize yourself in this profile and would you like to have more information about the position, please contact Dianne Koenen (Compentence Manager LIS) via b.a.w.koenen@tue.nl

Application

If you are interested, please fill in the interest registration form and send us your motivation letter attached with a recent CV. 

We look forward to receiving your application!

Please note 

• You can apply online. We will not process applications sent by email and/or post. 
• A pre-employment screening (e.g. knowledge security check) can be part of the selection procedure. For more information on the knowledge security check, please consult Chapter 8 of the National Knowledge Security Guidelines.
• Important for non-EU applicants: Please be aware that for this position, specific residence permit requirements apply. If you are a non-EU national, you may not be eligible to legally work in this role under current Dutch immigration regulations. We strongly advise you to contact our Staff Immigration Team (staffimmigration@tue.nl) before applying to check your eligibility and to receive further guidance.
• Please do not contact us for unsolicited services.