Learning Support Expert / Functional Manager

Introduction

Are you an enthusiastic, curious and analytical professional with a passion for education? We are looking for you! At the TU/e, scientists and students continuously create the unthinkable. The strength of the IT landscape is their key to success and, hence, so are you. These creative minds expect you to offer them a solution for tomorrow that doesn’t exist today. Together we are building the high-performance backbone that this epicenter of science and technology demands. 

Job Description

The Eindhoven University of technology (TU/e) is an internationally oriented university, specialized in engineering, science and technology. We are known for our big scientific impact and development of technological innovations. If you join Eindhoven University of Technology, you step onto the campus of a small university with a big impact in the smartest region of the world. A university where we work together on innovative ICT and education projects.  

We are looking for a Learning Support Expert with experience in IT system support and/or educational support processes. Within the Education area, our agile Learning Support product team is responsible for the support of the Learning environment (Learning Management System, Online Portfolio Tool, Quality Assurance, Feedback tooling, Plagiarism Prevention software etc.) and supporting the continuous improvement and innovation in education.  

As a Learning Support Expert, you’ll be working in the agile product team Learning Support, part of the Product Area Education within the department of Library and Information Services, LIS. Within this product team, you will be working with various disciplines on the Learning processes within education. Outside your team, you will also be working closely together with other product teams within the field of education (Assessment support, Student & Education Logistics, Hybrid Education & Audiovisual Support), educationalist experts, architecture, privacy and security and of course business representatives from our faculties.   

As a Learning Support Expert, you will: 

• Assess business needs regarding the current and future learning environment and translate these into functional requirements. 
• Assess impact analysis for Request for Change calls, based on business needs and requirements.  
• Support the analysis and improvements of existing learning support processes. 
• Translate educational processes to functionalities and technical specifications of our tools. 
• Build and maintain relationships with the key users, and other business representatives. 
• Keep in touch with technical experts, both internally and from suppliers. 
• Take care of the functional management and support on educational tools (2nd line support). 
• Design and/or support interfaces between systems. 
• Participate in educational innovation projects/implementation of new tools. 

Job Requirements

Are you a hands-on professional with an affinity for education? Then we look forward to receiving your application. Particularly, if you recognize the following characteristics in yourself: 

• HBO / University work and thinking level. 
• 3 or more years of experience in a technical and/or educational working environment 
• Professional written and spoken communication skills in Dutch and English. 
• Proactive/hands-on work approach, and ability to work independently. 
• You familiarize yourself quickly with new systems and can be a technical sparring partner for colleagues and suppliers. 
• Process and conceptual thinker: Result-oriented, Analytical and critical. 
• Systemic way of working. 
• Organizational sensitivity.  
• Engaging team player with enthusiasm, who is highly customer focused. 
• Knowledge of learning tools (e.g., Canvas, Evalytics, Turnitin, Feedback fruits) is a plus. 

Conditions of employment

An exciting position at an international yet personal university. Not to forget, you’ll be part of a fun team with a casual vibe. You are right in the middle of the students, on a green campus within walking distance of the central station. We also offer you: 

• A monthly salary of minimum €3537,- to maximum €4860,- for full-time employment, depending on your knowledge and experience (salary scale 9 in accordance with the collective labour agreement for Dutch Universities). 
• In addition to vacation pay, also a structural end-of-year bonus of 8.3% (one extra month).  
• A favorable arrangement for more holidays or a sabbatical. 
• A selection model for additional fringe benefits. 
• Working hours in consultation for an optimal work-life balance. 
• Scope for your talent with advancement prospects and excellent development opportunities such as mentoring, workshops and coaching. 
• Partially paid parental leave and reimbursement for commuting expenses, working from home and the internet. 
• A generous employer contribution to the favorable ABP pension plan. 
• Upon starting, we initially offer a one-year contract, with the prospect of indefinite employment thereafter. 

Here you can discover even more information about our conditions of employment. Build on your career at TU/e! 

More information

Do you recognize yourself in this profile and would you like to have more information about the function, please contact Merle Suijkerbuijk – Product Owner of the Learning Support team (m.d.suijkerbuijk@tue.nl). 

For other questions about conditions of employment contact internal Recruiter Rob van der Linden via r.m.e.v.d.linden@tue.nl. 

Application

If you are interested in this vacancy you can apply by uploading your motivation and your curriculum vitae via the “Apply for this job” button.